Privacy Policy

Effective Date: 14 May 2025

Lotus and Ivy ("we", "our", or "us") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us.

1. Information We Collect

We may collect the following personal information from you:

Name
Email address
Phone number
Shipping/billing address
Order details
Any information you provide through contact forms, newsletter sign-ups, or purchases

We may also collect non-personal data, such as website usage analytics, through cookies and tracking tools.

2. How We Use Your Information

We collect and use your information to:

Process and fulfil orders
Communicate with you about your order or inquiry
Send promotional emails (if you have opted in)
Improve our website and customer experience

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except where necessary to complete your order (e.g. shipping providers or payment processors) or where required by law.

4. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no online transmission or storage system is completely secure.

5. Your Rights

You can:

Request access to the personal information we hold about you
Ask us to correct or delete your information
Opt out of marketing emails at any time

To do so, simply contact us at jennyw3@gmail.com.

6. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date at the top of the page.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 info@lotusandivy.com.au