Terms & Conditions

Effective Date: 14 May 2025

Welcome to Lotus and Ivy. By accessing or using our website, purchasing from us, or engaging with our content, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

This website is owned and operated by Lotus and Ivy. Throughout the site, the terms "we", "us" and "our" refer to Lotus and Ivy. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms and Conditions, including any additional policies referenced here.

2. Products & Orders

All products listed on our website are handmade and subject to availability.
We reserve the right to:

Refuse or cancel orders at our discretion
Update or change product information without notice
Limit the quantities of any products or services

We aim to ensure all descriptions and prices are accurate, but errors may occur. If we discover an error, we will contact you and give you the option to confirm or cancel your order.

3. Payment

We accept payment via the methods offered at checkout. All payments must be received in full before your order is processed and shipped.

4. Shipping & Delivery

We offer local delivery within the Cairns region and postal delivery Australia-wide. Delivery times may vary depending on your location and order volume. Lotus and Ivy is not responsible for delays caused by external shipping carriers.

5. Returns & Refunds

Due to the nature of our products, we do not accept returns for change of mind. If your item arrives damaged or faulty, please contact us within 7 days of receiving it, and we’ll organise a replacement or refund where applicable.

6. Intellectual Property

All content on this website, including text, images, logos, and branding — is the property of Lotus and Ivy and is protected by copyright laws. You may not use our content without written permission.

7. User Conduct

By using our site, you agree not to:

Use our products or services for any unlawful purpose
Submit false or misleading information
Interfere with the security or performance of our website

8. Limitation of Liability

Lotus and Ivy will not be liable for any loss or damage arising from your use of our products or website, including but not limited to indirect or consequential losses.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.

10. Contact Information

For any questions about these Terms and Conditions, please contact:
📧info@lotusandivy.com.au